A few of our fans have written in with feedback on their Razer Megalodon giving out a slight noise in their headphones when they first plug it in. Some of you have provided feedback that you hear instances of static or ‘white noise’. Over in the labs of Razer, our engineers put back their hard hats, dug in and discovered the cause of these instances and why they happen.
There are typically two different type of noises. While it can be hard to differentiate between the two, you might wish to follow the steps below to resolve the issue.
Hear static noise or audio breaks?
You might want to follow these steps to determine it’s your system’s issue.
1. Check that your Windows OS is up to date. If not, update to latest version at http://windowsupdate.microsoft.com
2. Check that your system is up to date, especially updating all sound drivers and USB board drivers from your motherboard/computer manufacturer.
3. If you have an external USB hub, check and see if the Razer Megalodon works when connected through it. If so, there may be a driver update for your USB port from your motherboard manufacturer.
4. We also suggest trying your Razer Megalodon on another computer system, this will help isolate where any problem may be.
Vista users also want to insure the Service Pack (SP2) update from Microsoft is installed on their computers.
Do you hear a sound which is similar to a “rushing wind” or white noise when using the microphone to communicate or record with the Razer Megalodon?
You might wish to tune down your Razer Megalodon’s microphone sensitivity which is picking up background/ambient noise due to its extreme sensitivity. The gaming grade engineered, noise filtering microphone is amplified in its natural state and this may cause the sounds as described above. You can do this by selecting the “mic sens” button on your Megalodon control pod and adjusting the level accordingly.
Vista users can also adjust the mic sense in Windows by doing the following:
1. In Windows Vista – Click start, select ‘Control Panel’, select ‘Sound’.
2. On the Recording tab, Select the Razer Megalodon microphone , and click on properties.
3. Adjust the level of the microphone under the levels tab.
If you still face problems with your Razer Megalodon unit even after trying out the two steps above, please visit us at http://www.razersupport.com or send us an email at firstname.lastname@example.org. Our technical support personnel are standing by.