Razer

Hey razer. I’m having a problem with the Razer Mamba. I’ve had it for a month or two, and it sometimes doesnt move left/right or up/down. It only moves in a straight line vertically or diagonally. Also when I switch from Wireless to wired, I get a BSOD =[. Can you guys help out? Sorry bout posting here but I dont know where else to post this lol. You guys should open up a forum on the site.

Thanks,
Amgroma

Hey, Razer.
When I listen to music, my Megalodon would start to stutter. I tried all of the above already and can’t seem to fix it. Help!!

Thanks,
Preston

What do you mean that if I buy Razer Megalodon now. If I receive it do I need to follow this steps??? Do Megalodon works on Windows Xp???

Just got my Razer Megalodon today!!! Hmmmmmm the Microphone doesn’t work, cant hear myself when I press MIC LEVEL…. Damn, Right out of the box Razer, how could this pass QC?! EPIC FAIL.

My mic works rather bad as well. Sometimes it works and sometimes it doesnt.

My mic doesnt work as well.
Sometimes it doesn’t work and it’s WAY TOO loud at xfire.
Perhaps my configurations are not OK or something…
Although sound is great

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Of course i mean Razer Megalodon

having trouble with it. My mic wont work. It doesnt pick it up. Wen i try using it on vent. It says mic is used in another program ?

So whenever I talk in vent with my headset it gets terrible feedback if other people are talking i plug in my 10 dollar head set and i don’t have this problem so i can’t talk when anyone is talking at all or else it just sends everything they just said back to them

Dylan ^

I can tell you what your doing wrong there, you have the input for your vent set as your sound card, so you are actually broadcasting your friends back at them, you need to go vent setup and change the input to razer megalodon (microphone)

Also make sure if you do have that selected there is not “What u hear” selected in the mixer below.

On my own problem, i have the horrible constant hiss in the background, people can still hear me but it is not fixed, tried FW updater, new drivers, installed hotfixes, windows is fully updated.

It works perfectly for about 10 seconds when first plugged in.
Then goes hissy and static’y

Hey, had my megaladons for a while now. just recently bought a Belkin wireless-N USB adapter, and when i plug that in, the sound in my megaladons becomes pretty scratchy. the second i unplug the adapter, sound is clear again. i do not know if this is isolated to my megaladons or all sound on my PC because i do not have any other speakers or headphones. if anyone knows a solution i would be very grateful

My mic has been playing up too, but it seems intermittent – have been unable to identify a pattern to work out what might be causing it. Anyone got any bright ideas?

i have haveing probolem with my Razer megaladon every time i talk and every time i dont talk thair is stadic thew the mic and it starting to make me really mad, it just started 2 days ago. i even did the update for it and that dident help at all.

Hey there Razer,
First off, nice job on the surround system on the megalodons, love it. only problems is that sometimes, randomly, the sound just shuts down, as in i cant hear anything anymore, i have to replug them to get it to work. any solutions?

Hello Razer!
I have problem with me Razer Megalodon. Me mic is making something like double voice, me voice is doubling. Also me
mic has a bad quality when i’m speaking in CS etc.
Please help me!

Hey, i just got my megalodon headset.. plugged it in and im not getting any Output sound or input sound. The headset itself is working but its not sending and receiving sound from the computer. windows 7 32bit

Hi, i just got my megalodon headset and when i try to call someone on skype that said that i have a problems with the recording device please help me (i got window 7 64 bit)
and when i try to update the firmware that stay at 0%

Hey Razer I just got my Megalodon, which took forever I might add even though it had 2 day shipping, and the center, front left and front right speaker, and the 2.0 light don’t work at all and I’ve tried on different computers. Any ideas? Nice quality control by the way i think it might have been noticable if it had been tested before shipped out.

MY megalodon won’t give me any sound. It only works over skype

The sound in this thing is awesome, but the microphone in horrible. Are you gonna fix that, or am I gonna have to return this and switch back to G35?

Hey, I’m on windows 7 and the fix worked, bringing the mic level in control panel down to 15% did the trick. Still plenty loud (I think that’s the problem) and the static is completely gone, checked with Audacity and its near nothing all the time, voice comes thru crystal clear too. I was disappointed at first at the quality of the mic, but with this fix its back on even ground with every other mic i’ve tried.

hello, first of im really disinpointed about this headset it wont work i did all u said but its still say static things when people or i just hear music its sound like a robot grrrgrrrggr really really mad , its not a cheap headset , i got it today what can i do ?? do u expect to do something at it or? do i just need to live with it and lost all my money on something that wont work , hope u get this solved else i send it back case it can’t be real , i also order the naga it was cool and the best mouse but the headset ohhh god get it away from the market if u dont fix it..

hey razer:

i just bought a new pc off of cyberpower, and up until last night, i could play mw2 WITH SOUND. and now i can’t, i tried testing the headphones in hardware and sound, and i can hear that, but not mw2, youtube, etc. anyone know anything?

You foolish they will not answear you

Ha you got screwed

Hi, Loved the Megalodon but the lights on my ear cups suddenly won’t turn on when plugged. how do you turn them back on?

My problem is that my mic and sound turns off ~ every half hour, and only stops when i replug.
Maybe this can be a help for the razor team:
1. Once i updated the driver, and it only bugged while play World of Warcraft, and not while playing Wc3.
2. When i play WoW and it bugs, my windows 7 reports java errors.
3. Recently the headset made a very loud noise, which continued even though i muted the sound or turned the sound down, also that, i fixed by replugging.
Hope it helped and that you can fix it ^^

Hey Guys, I just got the megalodon today, I have the same problem, I get static noise on the backgruond when I listen to music. it only goes away if turn the volume of the nortwest and norteast speakers to less than a half.(which suxs).
I do have the latest firmeware by the way.
Im a razer fun, i do own quite a few razer products, but with this one i was a bit disapointed.
Here in Argentina this product is $230 US dollars, is pretty expensive headset and I hope you guy can give a solution to this.
thanks.

Hi, My Megalodon headset works great but one problem, had a problem with feed back because my mic volume was combining itself with my windows mic volume. After I turned both down it worked great but now I can’t get it to work with Starcraft 2, No sound-nothing? It comes on sometimes when I’m fooling around with the sound settings but when I set it to Megalodon3 7.1 it turns off.

I’ve had the same problem as “Jordan Hoskins.” I am unable to get ANY of the surround sound options to work on Starcraft 2 with the Megalodon. I have updated all drivers with EVERYTHING on my computer, attempted the two possible fixes listed above, and tried the headset out on multiple media operations. None of this has worked. The only way I can get sound from Starcraft 2 through the Megalodon is if I set SC2 audio settings to Stereo, and not quad/surround/5.1/7.1 surround. (by the way, I am running Vista 64bit).

I have an old Logitech headset that I’ve had for three years and seems to work just fine with ALL applications; I am a big Razer fan and don’t understand what the hiccup is here.

Oh john that wasnt a problem with the headset that was just the game itself they just patched it so your good now

Hi, for months now ive been having trouble with my Megalodon headphones. On average 20 minutes into any game the headphones will die and will have to be reset. I have tried running the firmwear updates but they dont run properly…
If anyone can help me with this issue please contact me at Ianwilliams@live.ca

This thing sucks…..i wan’t my money back. My mic doesn’t work, when i use skype i’m on zero volume. When i am gaming, i can hear intereference or a hissing sound. I’m returning this asap and i don’t recomend anyone buy this…

Hi razer, I’ve tried all those options, but still there is some static when I talk to my friends ( vent ). So, could new soundcard help to fix this problem or what…?

Mic Problem…
When i talk or even raise the Mic lever a single bar i hear ECHO!!
and if i raise it all the way i will hear echo everywhere and it just wont stop!!
Fix it!!!

My brother just got his Megalodon in the mail today. He says it sounds AMAZING. But his old 5$ mic is MUCH better. Me being on the reciving side, it is HIGHLY annoying. They say it has noise reduction on the system… That’s about as likely as it having a built in bidet. Noise reduction removes background noise. I can hear EVERY mouse click, keyboard press, and the humm of his liquid cooled computer… Oh, I also have a CONSTANT hissing… which is not even present in the room itself. I would say the headset is “Noise Creation”. He will be sending it back in the next day or two, and getting a logitech. Razer, you screwed up on this one. Do the customers right, and do a recall, or replace with working units.
Sincerly,
Someone annoyed by that humm in his ear for 4 hours straight.

I have the exact same problem as Sean Hatton above me, the only difference is that I’m the one who owns it, and I really don’t like the idea that I’m annoying my friends with a 149$ headset.

Is it not a BIG FAIL that the Mic. pick up the audio from the headset it selv !! i don’t pay 149$ to piss of my frinds.

i have follow all the steps abov, updating my Megalodon Firmware, tuned down my mic sens, and lvl, on the Mrelstorm and in Windows 7.

whot more can i do ?

Hi I tried the above things but none work. I tried my megalodon on Windows XP, Vista and Windows 7 and on all only headset works i mean sound. Microphone doesnt record my voice at 1st it worked ok for like a month but now its dead. Im not shure whats wrong. Otherwise nice work on 7.1 system its awesome, too bad some games dont have the 7.1 option yet…

You guys sucks ass

So I just bought a pair of these through DELL and had the same problem that everyone else is reporting on Win7 x64. The good news is that updating the firmware from the downloads section on hear fixed it up perfectly.

The update to the firmware, was a bit dodgy, however. I followed the instructions to get it to install but was not prompted to specify the driver location. I had to go into the Device Manger, double click the entry for the Megalodon’s, then manually specify the driver location. Once I did that, Windows installed the drivers happily, and then I was able to run the firmware updater.

In all, I’m set, these things work pretty darn well, and I’m happy with the purchase.

I also got these through Dell today and did the driver update along with everything else the tech support had me do, Only it never fixed that hissing/humming/picking up every thing in the background on vent my friends tell me to just put my 5 year old Plantronics headset back on =(

Just bought it today! came home, plugged it in.. BOOM!
I got Blue Screen of DEATH!. I tired to restart my PC many times. does not help out.
I wish I never bought them at all!

why is the sound in 7.1 so hollow i cant find a single game where 7.1 sounds good my old cheep 5.1 headset is way better
the stereo however is awesome but thats not what i got thees
for i got no response from the support at all what a joke

Hey Razer. I’m having a problem with my megalodon. when beginning to play counter-strike, listen to music and talking on skype. it starts to sizzle until it stops. log hours I have to unplug and plug again. and everything starts again. I do not know what to do, any solution? I’m nervous I can not use it anymore. lol

Noise cancelling microphone??? Even with the firmware update the noise level generated by this microphone is deafening. There are months of complaints about this product defect in this forum. When are Razer going to fix their product?

the only way to reduce/remove the background noise is to lower the mic level to 3 bars of the megalodon
mic sensor all the way down
and windows mic level between 1 and 3

i don’t believe this is a fix but atleast you will be able to use the mic without background noise
headset is great but the mic really sucks

Hi razor . i bought me ur razor megalodon and the mic doesnt works at all.even i found out i cant use skype ,too.and why r u drivers stop the download at 0%?.i have many problems with ur headset , but i dont want any problems with such an expencive item.and why the box not inculed some install cd?.Pls do something for helping me or use. ur products are one of the tops for us gamer, but it if doesnt works its useless at all.Anyway pls help me . i like my headset i dont wanna bring it back ,thanks.

Thank for the support Razer, i bought Megalodon today and i was having Microphone Issue.
Update did fix it.
I also updated the version with the firmware download.
Great stuff. Im going to play.

I bet 90% of the people here complaining about the quality of the product just fail at setting their settings right. You guys should look at yourself before pointing fingers.

Hey Razer, when i plug in my Megalodon straight into the usb port everything works perfectly. I am needed to use a USB HUB(4port) for lan tornaments, so when i plug my Razer Copperhead mouse, Razer Arctosa keyboard, Razer Megalodon headset, only my headset gives problems, like the static sound when sound is produces from the computer. so what does this mean? not suitable for SUB HUBS?

Damn! My Megalodon’s Micphone works really bad on recording / voice chatting, it creats noise and the noise canceling function doesnt work at all, i am using the Windows 7 64 bit system, and i already updated all the updates and installed the Drivers of Megalodon like the youtube video tutorial says, step by step, but the problem did not fixed i hope razer can find a solution for it, if still can not sovle i rather return my Megalodon and buy a logitech G35, 7.1 + cheapper

This Headset made me waited 11 days to deliver, and got problem at first day use it, it took me whole weekend to fix it, and problem did not sovle, so disappoint…. D:

I dont even think Razer will take time to look @ this….. i guess i just wasted my money + my time on razer

This is a terrible waste of money if you have Windows Vista or 7 64 Bit.

I called the support number and got the run around twice. 150$ Headset = Doesnt work, 20$ Microsoft headset = Works like a charm.

Contact me razer, this must get fixed or im dumping your products for good.

I am wondering if i should buy the Razer Megalodon. i have had the g35 for a week and its the worst thing i have ever bought. Crackling sounds, static and all that bad things. But now when i read the posts here i`not quite sure i have to change the g35 to a razer megalodon or just refund my money…

Ive had the same issue’s stated above with being able to hear but cannot use mic and if i can its horrible static

THIS HEADSET IS SO FUCKED UP… I CANT BELIEVE THAT U CAN SELL SHIT LIKE THAT ?!?
20 min gaming without problems and then suddenly… NO SOUND ?!? WHAT THE HELL oO
FUCKING NOOB PROGGERS GO TO SCHOOL AGAIN!!!

yeah my megalodon worked awesome for the first month, mic quality was questionable but not too bad, then all the sudden it “breaks down” with a whole bunch of static and im like k whatever plug it back in, next twenty minutes breaks down again. kept trying to fix it but now it lasts for like ten seconds before going aosjdauisehU EGHFBRAHGDRFHA then shutting down. after reading all these qq comments (no offense) im starting to think its a manufacturing problem.

I REALLY love my Megalodon, but i have it like 3 months, and now i am having problems with the light in the headset, now is like null the only way to see the BLUE RAZER LOGO light in the headset is at night in a room without windows in total darkness inside de covers of the bed, hmmmm im still thinking if i was wrong in put my trust choosing this between the Logitech G35 and Turtle Beach Ear Force X41.

i still hope for good warranty of a new Megalodons or i will get my refund and buy someones that works with PS3 to i love PC but my brother will buy and PS3 this Christmas and i dont have console periperials

Just got my brand new Megalodon today in the mail. The mic quality is terrible. Sounds like I’m in a wind tunnel, or very staticy. Tried the new firmware but it didn’t help. Hope Razer can help me out because I want to be able to keep this headset, the sound quality is amazing, but I won’t be able to if people can’t tolerate my microphone on vent ><

Ive Gone through all the run arounds that Razer has to offer and they say that a powered usb hub may fix your issue’s but they are not even sure. Has anyone else tried this because i dont feel like buying a powered usb hub and it failing . I also heard that it may be shutting off due to overheating issue’s the sound box control gets really hot because there’s no vents for the hot air to get out.That people have opened it up and seen differnce’s in it lasting longer because its not getting hot(I Wouldn’t open it myself cuz it voids there warranty’s)

NEVER ever had so much trouble with a headset before.
i tried following a trial video on how to set up everything, nothing worked as cordinated, extremely annoying buzzing sound all the time from the mic, i tried everything and it’s starting to get very annoying.
never gonna buy headset from razer again, seriously

Same issues with mic, did all fixes, contacted support no luck, sending headset back for refund off amazon, looking to get the g35 off logitech instead.

VERY disappointed, I’m on my 3rd razer mouse, 1st razer keyboard, still sporting my mantis mouse mat, I love razer but the problems with the mic are a joke.

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I love my headset dudes Thx it was worth the money it IS the best headset out on the market right now.

And all of you guys please realease a manual how to open the damn sound caaaard!? I wanna see whats inside

I love that you dont need any disks or stuff for it .. But i actually kinda miss it, please make some cool features like a cool sidebar or something.. atleast make something so we can enjoy our headsets to the fullest.

Trying every single method I’m still having that problem.
Mice are great, but the headset is really disappointing.

This is really pissing me off, my microphone is very noicy and none of these steps has worked for me… I bought a G35 then returned it for a refund because I didn’t like it. Then I bought a Megalodon and now the microphone is even worse than my previous headset……. Bad quality for too much money…

This just says SHODDY DESIGN everywhere.

my lights on the ear pieces where the snake heads are dont light up i tried to update to the latest firmware already but still no…. what can i do? HELP

I had this problem with the extreme background noise and my voice was very faint. I have to turn the volume level for the mic in the windows properties to about 50 / 100 and it started getting better, then I turned the MIC LEVEL to 1 or 0 and the problem was fix, not the MIC SENS as started above by razor! Turnt he mic level down and the windows usb device recording level down and it will sound fantastic, I am using Windows 7 32, I have also had the same issue with my Macbook and it is the super sensitive razor mic that is the issue. Thankfully malestrom box seems to keep the setting when disconnected. There are no updates or drivers at this time. windows updates have NOTHING to do with the issuse. Nice headphone, simulated surround still sucks, not as advertised. but overall worth the money. Thanks Razer!

im having this problem, up to the point where all sound stops coming from the headset and im forced to unplug and re plug my usb headset very annoying

I love my headphones… got the same problem with the mic as everyone-else here talking. Payed up for the headset and it has the best sound i’ve ever heard from a headset. Still for the money, the mic wasnt worth it.

I got same problem, did u solved ur problem ?

will this product work for mac ….

i updated all the drivers, got the firmware update and went trough a lot of settings. still i hear a small message (white noise?) wich is in english but not clear enough to make out the words every 10-30 seconds. after a while i have to close the mmorpg that i am playing and i still cant get my mic working. if the problem persists the next 2-3 days ill be returning the megalodon and go for a cheaper headset that actually works.

Sound is great, microphone is terrible. I cannot get rid of the hissing/static noise from my mic. Even with sensitivity 0 and level 0 with it turned down in Windows, I get a hissing noise. It is very frustrating, makes everyone I game with think I have a fan pointing at my mic.

I have the exact same problem on my Razer Banshee. Static noise everytime a sound is playing or the microphone is activated. Everything is up to date except Banshee firmware. Its 3.48 and I’m not able to update to 3.52, it just says “Update is not compatible with the current version” or something like this. Why?

Nothing works on my megalodon. Well the mic does but I can’t hear anything or anyone talking but myself. I tried everything that was told to me. Even emailing he support team 2days ago and no response, this is very disappointing for the amount of money i spend on razer products. I have a windows 7 x64 os. I just need a little help the headset is awesome looking but i aint buy it for its looks. I need it to work! so if anyone cant possibly help me i would be appreciated!

I’m still having problems with audio breakage even after doing everything Razer technicians suggested. I recommend that noone buy this headset. I’ve been trying to get this solved for 6 months now.

my lights wont turn off even when the computer is off…is that suppose to be like that?

i got the same problem. is it solved yet?

has anyone updated firmware on the headset it self post feburary release?
has that fix the issue on the mic at all?
i want to find this out before i purchase the dam thing

I’m having the exact same issue… worked fine, but reformatted my computer and now it wont work properly.

This is ridiculous, I am also having the same microphone problems and these instructions only provide a way to turn down the static and does not actually remove the problem. Nice to see they just give you a work around.
This isn’t good enough when I have a £10 microphone on desk that is 10 x clearer then this hunk of junk glued on to a side of existing headphones. I bought this headset expecting so much more considering the quality of your mice and other products of which I own.
How about getting rid of the static Razer? Your firmware update doesn’t help,
And I wouldn’t advertise your microphone as “The gaming grade engineered, noise filtering microphone”. It pretentious and simply not true.
Pull your finger out your arse Razer. This is simply unacceptable.

tried every single option including updating the firmware in the “control box” – nothing works, white noise 24/7 while communicating with others. The headset is fine as long as you don’t use the microphone.
Indeed very disappointed having to pay such a large amount of dough and then end up with a worse setup then before.

that is not your headset’ fault – that is your motherboards USB not shutting down when your computer is.
Not all motherboards got that feature of USB turning off upon shutting down the computer, so either check for driver/updates for the motherboard or buy a new one with this feature.

A mate and i both bought the headset and we are both experiencing “white noise” all the time – 2 totaly different computer setups and i even tried a third setup and the problem still remains. I am definately never buying Razer headset again unless they come up with a fix sometime soon and an apology for making a faulty device.

Some motherboards even got a “jumper” you can move to enable the usb’ turning off.

 i had the same problem of awu95 the snakes lights doesn’t work please help!

Same problem with updating here (not compatible with current version), but no problems with mic or headphones as far as I can tell (no static). I hope they release a hotfix soon to enable us to update the Banshee’s firmware.
Other than that, it’s the best gaming headset I have ever tried (too bad the spectre mouse is a disappointment).

How do I turn off the lights of headphones when the computer is off? Why when the computer is turned off the light of burning jewels headphones?

I have the same problem that caused the high voltage headphones get when you put the PC power outlet voltage should not let’s get out the jack socket of the computer when headphones are connected .. I have this problem I went to the store to get my application, because they refused claiming that it is not included in the decoration and warranty .. Another problem I insisted harassment of them claiming that customer relationships can be an electrical failure mode is not constant personal responsibility .. I contacted the store manager explained the issue I told him that when people buy razer products they buy just because of the unique lighting of their products if the light turns off Mchishr not worth sitting on the heart in the end it paid off and he changed a new one

I have the same problem that caused the high voltage headphones get when you put the PC power outlet voltage should not let’s get out the jack socket of the computer when headphones are connected .. I have this problem I went to the store to get my application, because they refused claiming that it is not included in the decoration and warranty .. Another problem I insisted harassment of them claiming that customer relationships can be an electrical failure mode is not constant personal responsibility .. I contacted the store manager explained the issue I told him that when people buy razer products they buy just because of the unique lighting of their products if the light turns off Mchishr not worth sitting on the heart in the end it paid off and he changed a new one

i have same

I almost RMA’d this thing until I finally fixed it.  Turn the Mic Level volume down to 0.  Then go into your playback settings for that device in Windows and set it to about 15-18%.  Whatever application you use such as Skype make sure you turn off the auto control for mic audio and do the same, adjust it to 15-18% or just tweak it until it sounds proper.

The bottom line is the mic is incredibly sensitive so you have to turn it down.  The Mic Level i have no idea what it or the Mic Sensitivity is for.  But the Mic Level is the thing that causes all the feedback.I hope this helps… it’s an amazing headset.

I have the problem of a constant static noise coming from my mic in the background with occasional blasts of louder static for those listening to me.  I run windows 7 fully up to date and i have downloaded and run the firm ware upgrade 2.12.  I tried what you suggested but it only made the noise fainter and didn’t actually clear it up.  This is the second razor mic i have bought that has been a dud.  Your sound is good, your mic’s are poor even compared to my 6 year old $15 logitech.

Still doesn’t work, the fix took out the sudden blasts of noise from the mic but not the static others hear when you talk.  Its kinda embarrassing. 

Would like to retract my statement that the microphone sucks…. i’ve come to the conclusion that the microphone is just too good. Adjusting the mic sens and lvl on the control box makes no difference because people can still hear me when i use skype. currently chatting it up with a friend with mic sens/level both at 0.

1.
Download the latest Razer Megalodon driver
from Razer’s website, especially if you are using Windows 7 64-bit
(nevertheless, just update it even if you are on XP or Vista). Update
your Razer Megalodon to the latest one and make sure it’s done properly.2.After the update, on the same page, there is a hint on how to fix the microphone, try it first.3.Try lowering your Mic sensitivity level on the Razer Megalodon control
pad to 0 or 1 (I put mine to 0) and lower your Mic volume level too.4.Last thing to do if it’s still not there yet: Point your mic upwards,
instead of adjusting it next to your mouth. This is because the mic is
quite sensitive even at the lowest level (or you might need to adjust
the windows’ mic sensitivity level further). The last point seems to
cure my Razer Megalodon problem (by pointing the mic away from my mouth a
little bit – the mic’s tip is around my eye level).

I hate buying something expensive that needs some fixing, i mean how can you release a high quality head phones like these, without solving the white noise problem, you spent so much time making it, spend just a little verifying it at least, i got mine yesterday from virgin megastore, because i broke my logitech G35, i play world of warcraft, so when i talk on Vent with razer headphones everyone can hear the song im listning to using the headphones, while on my g35 they can only hear my voice perfectly well and clean and nothing else, i will return them today and get another g35, i hate doing that cause they are very very comfy headphones but sadly the mic in a 10 euro headphones can preform 5 times better, stick to making mouses.

hi…can any one tell me how to use this headphone and a microsoft xbox360 controller together??i cant use both together…while only one at a time can be used..plz help..

Mic dont work – No licht in headset – Please Razer, make that new firmware now !!! You said around like Feb. that you were working on it… You’re loosing alot of fans !

Hai. My headset has been working fine for a while. But suddenly the sounds cut out and all the lights are flashing no stop. Have tried unplugging and plugging back in but no luck. What does this mean? 

I have the exact same problem. Is there a fix?

Prolly the worst headgear i ever bought. It doesn’t seem possible that in 2011 that a piece of hardware that is so expensive can be this bad.
I tried everything to make them work…but no use.

eye I just bought a other razer head set I got a loud background sound till I remove a check on the aplifie windows option (control panel->son->record tab-> click on properties buton and select personalize tab un check that shit

Hay there i got my megalodon cuple of years ago pre-order when it wasent out yet and i been useing it everyday since then. I cut my balls of for the insane sound and base and i never wanna hear music in an other headset again. BUT my snakes on the headphones have stoped glowing maybe thay just tierd of being blue all the time who knows but the headset works fucking amazing for me. and for those who cant get it going i can just say your missing out on good sound.

tho snake problem might be related to that i have droped the headset into the floor 200 times.

Thanks for all the comments.  After reading these comments I am going to buy a logitech.  Bought a razor mouse, love it but looks like their megalodon headset has too many problems, especially for the price.

Three serious design flaws I’ve noticed with this headset.

1. The mic and speaker wiring seems to be crossed. When I play back the mic through the headphones to try and analyze/fix the… i hear feedback. This is a headset where the audio output should be totally isolated from the mic. Feedback under this circumstance is a serious design flaw and might indicate crossed wires inside this maelstrom “box” for want of a better description.
Solution: not sure, but when you figure it out, let me know and I’ll quite happily accept a replacement unit. This doesn’t seem like a problem that will have a “firmware” fix.2. The mic level compression is causing hiss (my educated guess). I’ve done some studio recording in my life time and this problem is all to common. Cheap sound expander/compressor/gates, with over zealous compression. Sure it gives you a nice flat level (loudens up the whispers and quietens the shouts) which in theory means people can always hear you, but the more you try and compress/expand, the louder that hiss is going to get.Solution: allow us to turn off sound compression, or convert the compressor to a gate (so it only comes in to effect if the mic input would have clipped otherwise).3. The mic sens does nothing. I’ve recorded, listened, and compared waveforms of recordings. I think the mic sens is as good as a placebo. Makes you think you’re in control, when you’re really at the mercy of this little device.

solution: kiss… keep it simple stupid.

This is all bad timing as well. I just spent over $700 dollars on a blackwidow ultimate, mamba and ironclad. I wanted the Megalodon to form a matching set (all the elite equipment from razer). I think the keyboard, mouse and mat are all excellent, but the headset just killed my spirit. I feel like I paid for nice packaging and nothing more.

I invite you to proove me wrong razer, and I certainly hope you can.

I want my money back. Ive tried all fixes nothing seems to work. I play world of warcraft in a raiding guild witch i need to depend on my headset. I have to change to my old creative headset when i raid cause everybody is complaining on hearing lots and lots of background noice till the point where they almost mute me. I wish i could return this headset. lots of money thrown away.

Got the headset and i am really dissapointed. The mic works very bad with a lot of wind sound… i tried all the suggestions but the problem is still there. Please fix it or remove the project from the market. I feel like i wasted my money on this headset. At least give us some feedback about that.

Just got this headset… Was excited to use the microphone just as much as the 7.1 support only to find out the mic has a terrible hissing noise/static… I don’t understand how my cheapy $15 outshines this monster of a headset when it comes to mic quality… It’s outrageous! A friend of mine has the Razer Carcharias, and it sounds so much better! Please fix this soon, Razer! 

The mic is terrible. I have all firmware updates. I use it with TeamSpeak and its awfull.

Static noise wind noise etc. It has constant echo.

Best headphones ever Mic works perfectly fine , no problems with nothing.

Hello People, I got My Razor Megalodon Today i was realy exited about it, Even when i plugged it in My Microphone Work Exalent But The Strange thing is, i Have No sound Atall, Also It sum1 Called Razer Megalodon Speakers skype is not working , youtube , Games Not Even When i try To Test the sound in my System i downloaded FirmWare and updated to the last update Anyone Knows my problem? please Help Thank You!

Hey mate Have you Found out the issue yet? i got the same as you

My headset doesn’t work on my computer, I tried all the suggestions, it’s not working.
I’m using Windows 7 32bit.
It works very smooth, very nice on my dad’s laptop, but not on mine.
What might the problem be?
I tested it, I’m very happy about the product, but I want it to work on my computer, not on my dad’s…
Any suggestions?
I have this problem: When I try to open any sound it’s a li’l noisy and then even the noisy part gets cutted out.
What should I do?
Please mail me!

does this headset suck that badly?

I got the headset a few weeks ago. So far I haven’t had any problems at all with the mic. I just keep its level set at about 20 and it’s great. Everyone understands me perfectly, no white noise. I did, however, have a problem with hearing stuttering/intermittent static when listening to pretty much anything. I contacted Razer support and they essentially told me to do what the website said, so I just stopped bothering, and I was about to return the headset. But then, quite by mistake, I was messing around with Easy Tuner 6, a program used to adjust your CPU and GPU levels without going into the bios. I have it set up to run in the background most of the time, but while overclocking my CPU the program crashed, and I noticed the music I was listening to suddenly didn’t stutter. Not sure exactly what the problem was, but as long as I don’t have that program running this headset works great.

Just bought my megalodon today. Was really happy until I plugged it in to my USB port and it states that it’s faulty. Can’t get my comp to read the megaledon. Very disappointed because I had high hopes for it as all the reviews mentioned that it is wonderful. I hope you guys can do something about it.

I have had no problems with this headset. Mic is crystal clear and the sound is excellent. However I upgraded my computer and had to reinstall the OS. And now win 7 won’t install this properly. But thats my first and only problem.

I only seem to be having this problem with youtube. It crackles when playing a video. iTunes is fine and so is gaming and the mic seems to be fine so far.

I brought the headset in hope of the mic being extremely good quality, the audio comes through fine, I love the surround sound, but I feel the mic is the thing that makes me feel I wasted my money. I have tried it on various computers, and laptops, (also and imac and macbook). All the same problem, too much background noise (white noise / wind), my friends can hardly hear what I’m saying, and me being a youtube video producer, when I try and make video’s, the playback quality is so bad I can’t upload.

Well, all of you that are posting about faulty headphones, and noisy mics are a little bit wrong. Firstly, on mine I turn the mic level all the way down and the sens all the way down, mic noise issue, gone, and crystal clear is I say so myself.

As for the white noise, I have no flipping idea where you guys are getting this from… All I get from mine are crystal clear playback. Maybe try updating your firmware? Also i have my headphones (in 2.0 mode) set to one notch in the red for the normal sound, and one notch in the red for the bass. If I am listening to some bass heavy song ( I rarely do) I will turn the bass up more, and still hear the highs great.

I love razer and have not had any bad problems with their stuff. The only thing I would like more from them, is if they would actually make their stuff something special, not just work as advertised, if you catch my drift…..

I am also using the leatherette ear cups, just saying…

Turn the mic sens and level all the way down, mic problem fixed, and crystal clear if I do say so myself…

Nothing works. Should not have to do all this work with such an expensive headset. Wish I took the time when I still could have get an refund for this crappy headset my 20€ set that I had before worked better. Never a Razer product again unless they compensate us for this shit.

Seems the problem was my soundcard or whatever.
It works very smooth an clear on my new computer! I love it <3

Just Saying Thanks Razer!

I’m having these static sounds and then suddenly the sound just dissapear ….. wth, and the firmwire update doesn’t help at all…

It just annoys me how my razer audio goes from loud to quiet everytime i use it to speak so someone help

I got the headset 6-7 months ago, and ever since i bought it, the mic has been a disaster, and it’s mainly because of the white noise that is there all the time, so just to be able to talk to my friends on ventrilo, teamspeak and even skype i have to turn both the mic level and the sesitivity down to 0, and turn my windows mic level down to about 20-30. And yes i have installed the latest drivers(+firmware) for the megalodon, updated my windows and updated my USB drivers. So now i finally got tired of them. And razer, i’m sorry but the horrible quality of the product made me sell it(I even wrote in the description that they shouldnt expect to be able to talk with anybody on any type of VoIP program.) And instead buy a Logitech G35, where NOBODY has ever had a problem with the microphone.
So bottom line is, make a product that work every time, on every computer, with all drivers, with all (new)operating systems. And if it does not, then dont charge 150$+ for the headset.

I have been having this problem with the fuzziness. I installed their latest Firmware thing and ran it. It told me to plug the Megaladon into the Motherboard USB slot whilst holding down the middle button on the Maelstrom. I did this and it installed the latest update. Now there is no fuzz on the mic and it sounds perfect. The only thing that I feel I have wasted my money on is the surround sound, which sounds terrible and is just an echo. I was very dissapointed when I set Battlefield 3 up to have it sound terrible in the Megaladon’s “7.1 mode”.

doesnt help at all….

its your motherboard but its good becouse you can charge stuff and your computer dosent have to be on while charging

I tried the firmware fix and it worked. Only after 10 min or so it suddenly reverted back to this noisy mess. No reason why. 

My problem, is that my sound disapears. I play Semi-pro, FPS. And so it becomes really annoying when the sound cuts out. I have installed the firmware, and made sure i have the latest drivers.. Still dont work tho..

yeah my sound is all muffled, yeah not impressed

So is there like nothing positive about this headset? I wanted to buy them, but most people say ‘mic doesn’t work properly, 7.1 doesn’t run properly. So.. It’s just a waste of money or is it fixed by now?

this was utterly useless, the headset for some reason has the “what you hear” option turned on and i cant turn it off, anywhere. So im on skype teamspeak ventrillo whatever and everyone that talks to me can hear themselves… if i try to listen to the mic input it just emits feedback and its well useless. I dont know what feature that was from you guys but its annoying, fix it!

Hey i have a Mac computer what can i do?

They prolly figured it out but if anyone new comes across this then it means your system is muted.

this whisling sound killed me !!!! wish i never got it …please let us know if we have to replace it !!

sound works great but incoming voices are muffled but my voice is fine any ideas?

seriously razer hurry the fuck up and come up with a real fix for crackling sounds…

still wont work. the headsets audio just stops working and is distorted.

i just got my headset few hours ago and i do not understand how to get the sound working. im in skype my friend says he can hear me but i cant hear him or the game i am playing. what do i do?

The problem you guys might have is, trying to run the headset in 7.1 when your motherboard only supports 5.1, its my ownly suggestion

OMG so I replace my much cheaper Logitech with the Megalodon only to find that people hear my game sounds and ALOT of static when I use skype or any other communication prog.! !!!

Tried setting mic sensitivity lower and every other fix suggested. This is really pathetic and Razer had better fix this or I wont ever buy any of their products again! This coming from someone who has a Razer Spectre mouse, black widow ultimate keyboard, Vespula mouse pad and rubbish Megalodon 7.1! 

FIX THIS PLEASE OMG

All these steps don’t help! The problem is that people can hear my applications so if I play a game with them then they hear the games music/sound.

OMG after all this time you mean this is still a problem and you people are still selling this product!?!? My logitech is much cheaper and now I have to use that because your product isn’t supported by yourselves?

Wow, gonna make sure never to recommend a Razer product to anyone and will never support this company again.

I got my yesterday, and i don’t see any problems…. 

but try feeling the maelstrom, (Volume thing) it might get hot, i think that’s the problem :/

Can you use these on ps3 ?

I am going to the store to get my money back… this is just hopeless… The audio is AWESOME but the mic ruined it all!

 Just bought this headset and it doesnt work………..

Was having issues myself and was become quite frustrated these expensive headphones couldn’t record audio worth a damn, Turns out these tweaks helped, the windows control being the main “fixer.” Even with the sens and level turned all the way down on the mic I was getting white noise.

However after changing the audio level in the windows sound control the mic is crystal clear with no white noise and no typing sounds (though still sometimes picks up mouse clicks.) I had to turn the windows microphone sensitivity down to 25 to eliminate all static, but it did work. 

the problem i have is when im trying to listen to fucking music, the songs get this really noticeable shitty static sound and its bothering as hell for a headset at this price you’d expect the sound to atleastt be good, the mic is a different story ROFL thanks razer, maybe you guys should stick to making mice and leave the headsets to the companies who actually try LMAO

Oh shoot >_< just got this. Yeah full of static/pops and randomly stops, looking to return tomorrow I thinks

These headphones are about the biggest piece of shit ever released. Razer you should be ASHAMED by releasing this mud hole of a product.

Have the same problem as many here. I use Windows7 and updated all my drivers, including the firmware in the Megalodon and i still get the wind and static noises.

I don’t understand how a 10$ mic can be crystal clear and this Razers top
notch gamer headset (the mic) is totally useless and crappy.

 Razer is suppose to be pro gamer equipment, toss it back to your engineers and make em fix it.

i have a Razer banshee and i get the same problems. i’ve tried all the fixes listed above and it’s still a problem.

My Mic still gives that wind white noise sound, i have tried everything. my megladon is only a few weeks old

had this mic for a while just ran out of warrenty…. an it works fine when i test it in steam settings. but then as soon as i go to play left for dead, the sounds comes out really loud and staticy, an people cant understand me.
and then out of no where it kinda just stoped working in general….. i was hoping these would be better then turtle beach’s….. espically for the fact that i paid like 150 bucks…… fuckin pissed

do not fucking buy these… im asking you lol

This is not working at all, i paid 150 euro for this headset and i use skype daily for 3 hours min the group would say that they are hearing a noise in the background when the entire house is quite.

I had the Logitech G35 and it never had this issue i bought the megalodon because the G35 is broken, and now with the megalodon i can’t even talk normal on skype.

Please fix it, im not the only with this problem!

try using it on another computer. it might be your sound card. if its still like that then its either both computers have messed up sound cards(which is unlikely) or your headphones are broken.

 i have a warranty with the megalodon and i think that i will never buy  a FUCKING RAZER PRODUCT AGAIN IT SUCKS LIKE SHIT, skype steam BF3 battlelog ventrilo xfire every program that a gamer use THE MIC SUCK and my friends ears cry for a FIRMWARE UPDATE a if u can razer make dolby like the star wars headset is time that u fukin brand make something for your clients to resolve this i want a firmware with mic fix and DOLBY suport like the star wars headset so i will see if i buy a lycosa mirror or i never buy a rezer product again and make u bad advertising with my friends

 Yes I tend to agree Razer’s ongoing shcoking development
- No proper NKEY Roll over on the Blackwidow
- Noise on the Megalodon (also no USB hub included. Fix the Firmware – Now in 2012 or stop releasing ‘toys’ and start releasing ‘tools’

4 Fucking Years now!

Hi Stayros, would you mind sending me an email RazerQuick@gmail.com with the following information:
a. The serial number of your unit
b. What version of the Megalodon firmware you have
c. And whether or not you’ve upgraded to the latest version & followed the recommendations of the FAQ
Regarding the static/wind sound, please be sure you have flashed the latest firmware to your Megalodon. Also, please check your mic recording levels. Vista and Windows 7 microphone recording levels are generally set to a default level of 100 or max. Try adjusting your mic level via your Windows settings. (Control panel > Sound > Recordings > Sound > Microphone > Levels). Please set this level to 15-30. This should greatly reduce any static you may be hearing in the mic. Should you still have problems, please contact our support team at http://www.razersupport.com/email

Matthew, would you mind reading the response I gave to Stayros above and do the same? 

Is this also supposed to fix the problem of the sound totally disappearing at random times? The solutions I see are similar to what support told me but none of them worked. I didnt have the luxury of trying on different pc’s

Yes. Instead of an alternate PC, maybe you can try on a fresh install of Windows on a different hard drive or partition?

We’ve heard you. Send our support an email http://www.razersupport.com/email and we’ll help you out.

Yeah i updated the drivers and it solved this odd clicking noise i could occasionally hear, gotta say tho the surround sound isnt at powerful as i thought but id like to test it on a pure 7.1 game until then 2.0 still sounds bloody brilliant

Im getting these noices too and this doesnt help… and the sound turns off (or PIP-ing) until I re-plugg it when I play games or something that makes my computer work harder.
There is nothing wrong with the computer, I’ve tried the headset on 2 of my laptops and on my main computer, AND at a friend and got the same problem on everysingle comp

 Also, sometimes my mick starts to make really load voices

I can only hear the backround of the music im listening too, any help?

My headset doesn’t work, i just hear the music in the bacround. Help?

can i get some help? I just hear the backround of things when i have my megaladon connected.

I got this headset today and I am really scared if it doesn’t work, I have tried most of the tips u have here and none of them are working. It’s a really big problem because i play daily with skype on with some friends, so please just help me-

I had the static problem. But i disabled my Realtek HD headphone manager and it works fine now.

i got this working great by turning mic sensitivity to 0 on the malestrom unit and having mic level at 6 bars on the unit i also turned the sensitivity down in the sound options on my computer and one final thing make sure that the mic is not near ur mouth point it at your throat… well that what i have done and no more static hope that helps

This headset has been a very big pain. I originally baught it in december, and then one day it decided to completely become defective, what happened was, everything sounded muffled, nothing could be heard at all, as if it was underwater, the headset wasn’t usable. So what I did, I went to Best Buy and I was told that the headset was defective, I thought, ok it happens. I ordered another one and waited a week for it. Next thing you know, the same issue happens right in the middle of a skype call. Overall very very dissapointed and frustrated.

I follow all your FAQ and ask and contact on email, but my problem is not solved.
I spend 150$ and I cannot use it on TS3 with my guild, it is ridiculous that a 5$ chinese mic will work better than Megalodon.
Please solve ASAP the problem o get out it from the market.
This device as told all the comments in this topic and the posts on internet forums has much problems… is the first razer device that is not amazing.

The headset is really amazing but I just CAN’T get the mic to work, tried everything but still just background noise.