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Oh those forums, aren’t they grand? Reading through the multitude of gaming forums is similar to viewing a major car wreck … you simply can’t take your eyes off of it. No matter how much gore and grit you must read on and on and on ….
Then there’s this same guy who shows up on every forum and his name is “anonymous. This guy hates just about everything and gives us his free opinion on everything from motherboards to motherhood … and free is just about all its worth. Rarely have I ever seen a long string that remains on topic.
It is often difficult to know who is really an expert and who has just jumped into the forum to stir things up or because a friend of a friend heard about this or that. I’m sure that there are many valuable uses for them and many seem harmless enough. No one knows how accurate any open forum is yet we all use them to validate information and ideas.
Over the years Razer products have had their fair share of user forums topics. Most have some value and relevance. Many are highly speculative and some are so technically esoteric that often we don’t even understand them. I do want to comment on one reoccurring topic that IMO needs some clarification.
The topic usually goes something like this, “Razer mice don’t last or “I like the technology but they don’t last. We have been seeing comments like this over the past 6-years and while there has been the smoke of truth from the past there has never been a fire. Let me give you a brief history lesson …
The original Boomslang was released in 1999 and over the next several years we sold over 400,000. There were some initial quality control issues with the buttons and the roller assembly and we experienced a 5% return. Admittedly this is high and we were not happy or satisfied with the results. To our credit we replaced every defective unit without question and always attempted to satisfy our customers.
Remember that these were new technology products and that mechanical mice had more oving parts in them than your entire computer. They were subject to some failure. Also know that gamers are a whole lot harder on their mice than home and office customers … this was a lesson we had to learn … the hard way.
So the forums began to roast us pretty hard in those days and the truth is most of those comments were pretty accurate. My biggest problem with the forums is that today in 2005 they are still making some of the same general comments.
The facts are that we sell in excess of one million mice a year and growing and that the return rate is less than one-half of one percent. Not even 1 mouse in 100 has been reported as failed, damaged or DOA, yet the forums still hammer Razer for ancient history.
The truth is that no product can ever be perfect and that Razer does pride itself on providing excellent customer experience and supporting our products. I could tell you that we strive to manufacture the perfect trouble free mouse but that would be a lie because we know there will be clunkers from time to time. We do care about QA and for the upcoming Copperhead are instigating a testing system for every single mouse coming off the assembly line.
So look, read all the forums and participate to your hearts content and whenever the subject moves to Razer quality assurance do provide the facts to your learned colleagues … especially Mr. Anonymous wherever he is.
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